Delivery Policy

We use any suitable courier service within the recipients country for the deliveries. We also use international couriers for our standard and express delivery services. 

 If no one is available at your address to receive your delivery and the products cannot be posted through your letterbox, you will be required to rearrange delivery or collect the goods from the courier or local post office.

If after a failed delivery, you do not re-arrange delivery with the courier or collect your order from a delivery depot, your order may be returned to our warehouse. If your package is returned to us, we can arrange for a re-shipment upon your request. Please understand that additional shipping charges may apply for the re-shipment, as the initial shipping costs have already been incurred.

If your order has been marked as delivered by the courier, but you have not received it, you will need to submit a lost/missing/stolen package claim with the courier company that was handling the package. Once you have obtained a claim number, please contact us at sales@alleverythingdolphin.com. Provide your claim number as well as your order number so we can file our own claim with the courier. Once the investigation has been completed and if the package has not shown up, we can arrange to have a replacement shipped. Please note that any orders that are marked as delivered by the courier will not be eligible for a refund.

 

RETURNED PACKAGES

If a package is returned to our warehouse due to the customer's unavailability or failure to collect it, we are unable to provide a refund for the order. If a delivery fails due to an incorrect address inputted at checkout, this will also not be eligible for a refund. This is because the package has already been handled and processed by our shipping provider, incurring costs that we cannot recover.

Re-shipment Options: Despite being unable to issue a refund for returned packages, we are committed to ensuring your satisfaction. If your package is returned to us, we can arrange for a re-shipment upon your request. Please understand that additional shipping charges may apply for the re-shipment, as the initial shipping costs have already been incurred.

To request a re-shipment, please reach out to our dedicated customer support team at sales@alleverythingdolphin.com. Our team will be glad to assist you in arranging the reshipment and provide you with the necessary details regarding any additional charges.

We highly recommend that you carefully review your shipping address and ensure someone will be available to sign for the package during the estimated delivery window. This will help us avoid any unnecessary inconveniences and ensure a smooth delivery experience.

Please keep in mind that once a package has been successfully delivered to the address provided, it is the responsibility of the customer to ensure its safe receipt. We encourage you to promptly retrieve your package to avoid any potential complications.

If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shopping experience.