Where is your company located?
All Everything Dolphin is located in Sydney, Australia.
How do I reach customer service?
You can contact us by filling out a contact form here. You can also send a direct email to firstname.lastname@example.org. Our customer service manager (Chris) will get back to you within 1-2 business days.
How much of the proceeds go to helping dolphins?
All Everything Dolphin has committed to donating a minimum of 10% from every sale and thanks to the avid support and engagement of our loyal community. Our donations go directly to organisations such as Whale and Dolphin Conservation (WDC) to support their work in helping to end the demand for dolphin captivity, sustaining dolphin populations, preserving their habitats and fostering a heightened appreciation and visibility for dolphin and their often-fragile existence.
Why are the products made to order?
The benefits of having products made to order is that there is no over stock and waste, meaning we don't have to dispose of unsold items into landfills.
Where are the products made?
Because we have such a wide range of product types, we need to source them from different production facilities so we can get the highest quality of every item in our catalog.
All of our organic cotton products (t-shirts, tanks, sweatshirts, hoodies, sweatpants and terry shorts) and our ceramic mugs are made in France. Our phone cases are made in the USA. All of our all-over-print cut and sew items (leggings, sports bras, swim trunks, blankets and all-over print hoodies) are made in China.
How long will it take to receive my order?
This depends on the item/s you have ordered and the location of where you are ordering to. Because all our items are made to order, there will be a production time of 3-5 business days of when the orders are received. Once the package is shipped it can take 7-30 business days to be delivered, depending on your location.
During COVID-19 we are seeing some orders (not all) take up to 65 days to be delivered. The length of the delivery time is through no fault of our own, but the situation with the lack of transport and freight capacity from the reduction of flights and workers practising social distancing measures. Please be patient for your orders to arrive and do not abuse our customer service staff who are doing their best to assist you.
I have not received my order confirmation?
Sometimes the order confirmation can end up in the junk mail. If you have not received your order confirmation within 24h, please reach out to us so that we can see what may have happened.
I have not received a tracking number yet?
If you have not received your tracking number, it may be because your order is still in the production phase. Because everything is made to order, this requires a 3-5 business day production time. Once the item has been produced it will then be handed off to our shipping partners who will then supply us with a tracking number. This tracking number will be automatically emailed to you.
How can I track my order?
We are committed to supplying every order with a tracking number in order to track the delivery process of the order. Once your package has been sent from our warehouse, you should have received a shipping confirmation email that includes your tracking link. Your tracking number can be input into your country's own postal system. If you are signed up for notifications via email or text with your local postal service, you will be notified of the expected delivery date.
Do I need to pay taxes/VAT for my order?
Some countries may be subject to a customs tax, import fee and/or duty fee, or anything along the same nature. Although we do our best to avoid these extra fees, there may be instances where you will be required to pay extra in order to receive your product at the time of delivery. The fee will be the responsibility of the person making the purchase. All Everything Dolphin will not be liable for any additional fees.
What is your return policy?
We always offer exchanges or refunds on all products. You have 30 days to make up your mind after your receive your products. Please see our returns page here for more information on how to go about an exchange or refund.
What forms of payment do you accept?
We currently accept PayPal, Apple Pay, Google Pay and all major credit/debit cards.
I received an incorrect/damaged item. What should I do?
Please email us directly at info@alleverythingdolphin, if you have any questions or concerns regarding your return. You will then receive an email with step-by-step instructions on how to return your item and get a replacement sent out.