Please take time to read our most frequently asked questions below. If you still need additional help, you can contact us via our contact form here.
All Everything Dolphin is located in Sydney, Australia. We also have team members located in The United States, United Kingdom and The Philippines.
As we have such a wide range of product types, we need to source them from different production facilities so we can get the highest quality of every item in our catalog.
All of our organic cotton products (t-shirts, sweatshirts, hoodies) are printed in France and the United Kingdom. All of our all-over-print cut and sew items (swim trunks, shorts, button shirts and polos) are made in China. All drinkware, hats and beach towels are made in the USA.
This depends on the item/s you have ordered and the location of where you are ordering to. Because all our items are made to order, there will be a production time of 2-8 business days of when the orders are received. Once the package is shipped it can take 7-14 business days to be delivered, depending on your location.
There can occasionally be unexpected delays in the postal system that are beyond our control. Although rare, these circumstances could result in shipping times extending to up to 40 days.
The benefits of having products made to order is that there is no over stock and waste, meaning we don't have to dispose of unsold items into landfills. Our production methods we use also involve less waste materials than items that are mass produced.
Sometimes the order confirmation can end up in the junk mail. If you have not received your order confirmation within 24h, please reach out to us so that we can see what may have happened.
If you have not received your tracking number, it may be because your order is still in the production phase. Because everything is made to order, this requires a 2-8 business day production time. Once the item has been produced it will then be handed off to our shipping partners who will then supply us with a tracking number. This tracking number will be automatically emailed to you.
We are committed to supplying every order with a tracking number in order to track the delivery process of the order. Once your package has been sent from our warehouse, you should have received a shipping confirmation email that includes your tracking link. Your tracking number can be input into your country's own postal system. If you are signed up for notifications via email or text with your local postal service, you will be notified of the expected delivery date. You can also track your order with your order number and email via our website here.
If you experience a delay or if your package appears lost in transit, don't hesitate to reach out to us via email at email@example.com. We will promptly contact our courier to investigate the issue and provide you with updates. If it turns out that your order has indeed been lost in transit, we'll do our best to rectify the situation by shipping a replacement order to you.
Due to our method of making everything to order, we are unable to process order changes or order cancellations after 8 hours of the order being submitted.
Once an order has been placed on our site, the information is sent to our warehouse to begin the production and shipping process. Once this process has begun, your order is one of many being worked on, and production will be unable to be stopped or amended.
This means we are unable to complete these change requests, and we're very sorry for any inconvenience this may cause.
The good news is that once your order arrives, you can request an exchange or return from firstname.lastname@example.org
If your order is heading to an incorrect address, please reach out to customer service at email@example.com as soon as possible and let us know the updated address.
Some countries may be subject to a customs tax, import fee and/or duty fee, or anything along the same nature. Although we do our best to avoid these extra fees, there may be instances where you will be required to pay extra in order to receive your product at the time of delivery. The fee will be the responsibility of the person making the purchase. All Everything Dolphin will not be liable for any additional fees.
We offer exchanges or refunds on all products with the exception of final sale items. You have 30 days to make up your mind after your receive your products. Please see our returns page here for more information on how to go about an exchange or refund.
Please email us directly at firstname.lastname@example.org, if your order arrived damaged or if your received the incorrect item. You may be asked to provided photos of the items you received so we can organise a replacement as quickly as possible.
We currently accept PayPal, Apple Pay, Google Pay and all major credit/debit cards.
We ship to most locations globally, including - United States, Canada, Europe, United Kingdom, Australia, New Zealand, Asia. Shipping costs are a flat rate of $9.50USD for all orders under $70USD. For orders above $70USD, shipping is free