Refund Policy

ORDER CANCELLATION REFUND POLICY

If your order has not been processed, you can cancel the order within 2 hours via email to our customer service at sales@alleverythingdolphin.com with your order number and contact information.

RETURN REFUND POLICY

If your has been processed, we provide return and refund services under the following conditions:

1. Please contact our customer service within 30 days of receiving your package. Any item that is returned more than 30 days after delivery, unfortunately we can’t offer you a refund or exchange. 

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

3. It is the customers' responsibility to cover the cost of returning shipping. For exchanges we do cover the costs of sending the new item.

To complete your return, please following the following steps:

1. Contact us via our email at sales@alleverythingdolphin.com to inform us you would like to make a refund or exchange. Please include the order number and reason for refund/exchange.

2. Once we have confirmed the items can be returned we will let you know by email.

3. Send the item in its original packaging back to our returns address: 

ATTN: Liz Morison
All Everything Dolphin 
Parcel Locker 10158 36647
Shop 47a, 436 Victoria Avenue
Chatswood, NSW, 2067
Australia

Please do not send your purchase back to the manufacturer. 

For extra security, we highly recommend you send the item with tracking information. You will be responsible for paying for your own shipping costs for returning your item. Depending on your location, the time it takes for your returned product to reach us may vary. We will send you an email to confirm we have received your returned item and once it's been inspected and approved we will process the refund straight away. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@alleverythingdolphin.com

There are certain situations where only partial refunds are granted (if applicable) 

  • Anything with obvious signs of use 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery 

Sale items (if applicable) 
We will not refund any item that is a clearance item. I.e: More than 50% off.

SIZE EXCHANGES

If you need to exchange an item for a different size, please follow these steps:

1. Contact us via our email  - sales@alleverythingdolphin.com to inform us you would like to make an exchange. Please include the order number let us know the item you would like to exchange and for what size.

2. Once we have received the request for the exchange we will let you know by email.

3. Send the item in their original packaging back to our returns address: 

ATTN: Liz Morison
All Everything Dolphin 
Parcel Locker 10158 36647
Shop 47a, 436 Victoria Avenue
Chatswood, NSW, 2067
Australia

4. If you would like us to process the exchange, please email us the tracking number of your returned package, that way we can order your new item straight away so it can be with you quicker. We will then email you a new tracking number once your new order has been shipped.

FAULTY OR DAMAGED POLICY

If your item arrives faulty or damaged by the manufacturer (not from own use) please email us at sales@alleverythingdolphin.com. Our customer service will ask you to provide photos of the damage so it can be assessed by our warehouse, then a replacement item can be sent.

DELIVERY ISSUES

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email sales@alleverythingdolphin.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

We will always do our best to assist you, but All Everything Dolphin, does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.  

If your item has been returned to sender by the postal services, please contact us via email at sales@alleverythingdolphin.com so we can organise to have it re-shipped to you. You will need to confirm your address details are correct to make sure that when we are posting the return, we can get it to the correct address.